Refund policy

We hope you’re happy with your Monshark Cards order. If something isn’t right, please contact us at hello@monsharkcards.co.uk and we’ll help.

CHANGING YOUR MIND

You have 14 days from the day you receive your order to tell us that you wish to cancel or return it. After notifying us, you have a further 14 days to send the item back.

To begin a return, email hello@monsharkcards.co.uk with your name, order number and the item or items you wish to return. We’ll provide the return instructions and address.

You are responsible for the return postage cost when returning an unwanted item. We recommend using a tracked service, as the returned goods remain your responsibility until they reach us.

RETURN CONDITION

You may inspect an item as you reasonably would in a shop. Returned products should include their original packaging and must not have been handled beyond what is necessary to inspect them.

If handling, use or damage has reduced the value of an item, we may make an appropriate deduction from the refund.

For change-of-mind returns of sealed trading card products, please keep the product unopened with all original factory seals and shrink-wrap intact, where supplied. Do not remove the shrink-wrap or open the box or packs if you may wish to return it. Opening sealed products can significantly reduce their resale value. Where handling goes beyond what is necessary to establish the nature, characteristics and functioning of the goods, we may deduct the actual resulting loss in value from your refund. We assess this individually; opening packaging does not automatically remove your statutory cancellation rights. This does not affect your rights if goods are faulty, damaged or not as described.

Individual trading cards must be returned in the same condition in which they were supplied and inside appropriate protective packaging.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, faulty, incomplete or incorrect, please contact us as soon as possible. Include your order number and clear photographs where possible so we can resolve the issue quickly.

Where an item is faulty, damaged or not as described, we will provide an appropriate remedy in accordance with your statutory rights and cover reasonable return postage where a return is required.

REFUNDS

Once the return has been received and inspected, we’ll confirm the outcome by email.

Approved refunds will be issued to the original payment method. Where applicable, this will include the cost of our standard delivery service. Any additional amount paid for an upgraded delivery service is not refundable.

We may withhold the refund until we have received the returned goods or you have provided evidence that they have been sent back.

Refunds will be processed within 14 days of receiving the returned goods or acceptable evidence of their return. Your bank or payment provider may require additional time to show the refund in your account.

EXCHANGES

We do not currently offer direct exchanges. If you would like a different product or variant, please return the original item and place a new order.

CANCELLATION FORM

You may use the following wording to cancel an order, although you do not have to use this exact form:

To: Monshark Cards
Email: hello@monsharkcards.co.uk

I am giving notice that I wish to cancel my contract for the following goods:

Order number:
Goods ordered:
Date ordered:
Date received:
Customer name:
Customer address:
Date:

This policy does not affect your statutory rights.